Privacy policy

This Privacy Policy was last updated on 2nd February 2019.

ConceptX, (“ConceptX”, “we”, “us”) regards your privacy rights as one of your fundamental rights. The purpose of this privacy policy (“Privacy Policy”) is to help you understand how we collect, use, share and retain data about you. This privacy policy (“Privacy Policy”) complies when you use our Services (as mentioned in our Terms of Use) provided thorough our website and any websites or applications we own, operate or control. This Privacy Policy explains our treatment on your data, our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

By using the Services (as mentioned in our Terms of Use), you agree to the terms of this Privacy Policy. Please read this Privacy Policy and our Term of Use thoroughly since they govern your use of ConceptX. You may not use ConceptX if you don’t agree to our Privacy Policy and Term of Use.

What Information We Collect

We collect certain Information you provide to us directly and other information such as:

  • Name, telephone number and email address
  • Your log in User Account (email address, password, and telephone number
  • Your enrolled courses information including which courses, assignments and homework’s you have started and completed.
  • Your public and personal feedbacks and reviews on our Services.
  • Your payment information if you purchase with credit or debit cards. We only collect certain data like name and zip code as necessary to process your order. We do not collect, retain and share any sensitive cardholder information like credit or debit card number and card security code (CSC)

Information We Collect Automatically

We collect certain information automatically such as

  • Usage Data: statistics about your interaction with our Services including coursed accessed, time spent on pages or the Services. Pages visited, features used, your search queries, date and time, and other data regarding your use of the Services (“Usage Data”).
  • An approximate location information like country, city and geographic coordinates calculated based on your IP address.
  • Information about your accounts on other services if your login is through third-party platform service like Facebook. If you choose login as Facebook option, your name, email, location, education, work, birthdate and friend list from your Facebook account will be collected.
  • Use of different payment methods in topping up money into Xwallet (digital wallet that store money to buy courses at ConceptX app) such as Xcode (coupon code from ConceptX), Bank transfer, credit/debit, mobile money and mobile carrier.

What We Use your Information for

We use your information for different purposes depending on what kind of information we have collected and about you and the specific services you use. So that, we can

  • Authenticate the users
  • Update about our Services
  • Respond to your requests and communications
  • Provide Services to you like responding to your contact by email, phone (including via SMS messages) regarding ConceptX and third-party products. services, surveys, research studies, promotions, special events and other subjects that we think may be of interest to you
  • Help us better understand your interest and needs and improve our Services.

Who and in which conditions We Share your Information

ConceptX will share your information in following ways:

  • Service Providers: operations and maintenance contractors and other third parties who perform services on our behalf. They are only allowed to access but prohibited from using your information for other purposes.
  • Business Partners: we may share information that can be used to directly contact you with third party business partners such as companies that may be offering products or service or other opportunities that might be your interest.
  • For Advertising: In future, we might use and share certain system data and usage data with third party advertisers and networks to show general demographic and preference information among our users.
  • For Security and Legal Compliance
  • With your permissions or with your consent, we may share certain data to third parties outside the range of this Privacy policy.

DE-IDENTIFIED Data: We may do de-identification to some of your information. So that, any information collected through using our Services will no longer related to you or your device. We may use incognito data for any purpose, not only for research and marketing purposes, statistical analyses of Website(s) usage, but also share such data with any third parties, including advertisers, promotional partners and sponsors.


ConceptX prioritize the confidentiality and security of your information than everything. ConceptX works the hardest to protect your information being accessed to or shared by third parties. Please note that we cannot fully guarantee to the security of your information since there is no internet transmission or storage that is completely secure. The length of the time we stored your information in our database depends on the purposes for which we collected and use it if in accordance with applicable laws.

Your legal Right

Followings are your legal rights that your local laws may permit you to request us to:

  • provide access to certain information we hold about you
  • prevent us from using your information for direct-marketing purposes
  • update your information which is incorrect or out of date
  • delete certain information that we have about you
  • transfer your information to a third-party provider of services
  • officially stop processing your information with your consent

To completely consider all the above requests, certain period stated by applicable law will be required. However, please keep in mind that certain requests may be not considered in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation.

Followings are the information that you are required to provide us to help verify your request and prevent fraudulent information and removal requests.

  • Username and email address associated with your ConceptX Account
  • online courses currently or previously enrolled in
  • Approximate date of first time login
  • Information that you want to view and remove
  • Country of residence
  • Your verification statement that all information in your request is truthful and you are the owner of the User Account or the owner give the authorization to you to make request on behalf of his/her Account.

Depending on the circumstances and information you request, we may need additional methods of verification in our will.